OTRS AG, together with its subsidiaries, provides OTRS service management software. The company offers OTRS, a ticket and process management system that allows service management professionals in various industry to keep pace with today's results-driven business environment; STORM, a cyber-security incident management software that manages orchestration, automation, and response of security incidents; and CONTROL, a solution to implement an ISMS system. It also provides OTRS On-Premise solutions and service desk software; and IT service management solutions. In addition, the company offers process design, implementation, customizations, application support, corporate security, and managed OTRS services. It serves companies and organizations from various industries worldwide. OTRS AG was founded in 2000 and is headquartered in Oberursel, Germany.